Warranty & After-Sales Service
At Nexrond, we are committed to delivering premium automotive products and an exceptional customer experience. We stand behind the quality of our products and provide reliable warranty coverage and responsive after-sales support to ensure your satisfaction.
Product Warranty
Nexrond products are manufactured with high-quality materials and strict quality control standards. We offer warranty protection against manufacturing defects under normal usage conditions.
Paint Protection Film (PPF)
Our Paint Protection Films are designed to provide long-lasting protection for your vehicle’s paint.
Warranty coverage includes:
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Manufacturing defects
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Yellowing or discoloration under normal conditions
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Cracking, bubbling, or delamination caused by product defects
This warranty applies only when the product is installed correctly and used under normal automotive conditions.
Automotive Floor Mats & Accessories
Our floor mats and accessories are built for durability and daily use.
Warranty coverage includes:
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Material defects
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Structural damage not caused by misuse
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Manufacturing faults affecting normal functionality
Normal wear and tear, improper installation, or damage caused by misuse, accidents, or external factors are not covered by warranty.
Warranty Claim Process
If you believe your product has a defect covered by warranty, please follow these steps:
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Contact our support team with your order number.
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Provide clear photos or videos showing the issue.
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Our team will review the case and respond within 1–3 business days.
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If the claim is approved, we will offer one of the following solutions:
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Product replacement
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Partial refund
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Store credit for future purchases
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After-Sales Support
Our customer support team is available to assist you with:
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Product installation guidance
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Compatibility and fitment questions
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Warranty claims
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Order-related inquiries
We aim to respond to all support requests as quickly as possible to ensure a smooth experience.
Exchanges & Returns
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery. Our team will help arrange a replacement or refund according to our policy.
Returned items must meet the following conditions:
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Unused and in original packaging
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Not damaged by improper installation or use
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Returned with proof of purchase
Important Notes
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Warranty applies only to the original purchaser.
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Damage caused by improper installation, accidents, modification, or misuse is not covered.
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Installation performed by professional installers is recommended for optimal results.
Contact Us
If you need assistance, our support team is here to help.
WhatsApp: +971507267608
We appreciate your trust in Nexrond and are dedicated to ensuring your vehicle protection products perform at the highest level.